Kuwait Job Openings
Ooredoo
Team Leader, B2B Collection / Fast Telco Subsidiary of Ooredoo Kuwait
Kuwait City
FULL TIME
August 27, 2024
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
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Work to achieving individual collection targets.
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Undertake all actions required by the system and update the database continually.
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Set monthly target for collection team.
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Implement and establish (monthly & quarterly) collection plan to enhance the cash flow
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Supervise and support B2B collection team members to boost collections and meet company target.
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Coordinate with internal parties (Finance, Sales, IT) to solve and accomplish customer issues and resolve system issues.Monthly reviewing and monitoring aging report, targeting to minimize bad debts.
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Providing daily, monthly & quarterly collection analysis report.Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
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Other duties as directed by supervisor or other superiors.
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Required 3-4 years related experience in customer service and/or administration.
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Good negotiation skills
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Fluent verbal and written communication in both Arabic and English.
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Team leadership and coaching skills.
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Background in workout / recovery plans, with a minimum of 2 years at a supervisory level.
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Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.MS Office
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Good knowledge of telecommunications products, services and procedures.
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Strong knowledge of billing systems.
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