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MISSION: Responsible for the implementation of the Administration and Dry Storage processes for a group of hotels (non-centralised processes). Ensures the correct functioning and compliance with procedures in the assigned business units.

OPERATION

• Ensures compliance with company policies and procedures for the Administration and Dry Storage areas in the assigned hotel.
• Detects and transmits any needs and opportunities in hotels under their responsibility to the Business Partner.
• Provides support to the Business Partner, analysing relevant information (financial or otherwise) and advising the Hotel Manager and others responsible for operational departments in the assigned hotel.
• Transfers any incidents in administration and dry storage services in the business units to the Business Partner.
• Participates in the process of opening or disaffiliating business unit.

BUDGET/CLOSE OF ACCOUNTS

• Reviews with the assigned business units the budget guidelines to resolve any doubts.
• Participates in the preparation of the budget for the assigned hotel.
• Monitors the budget for the assigned hotels and reports any relevant deviation or incident to the Business Partner.
• Participates in the definition of corrective measures and monitors compliance with them.
• Carries out local processes for the close of accounts in assigned hotels. Analyses and reports any deviation compared to forecasts to the Business Partner.
• Participates in the preparation of forecasts for operational departments in the assigned hotels together with the Hotel Manager.

CONTROL

• Applies and ensures compliance with the Hotel Administration and Accounting rules, processes and procedures in the assigned hotel.
• Assists with the internal audits in the assigned hotel.
• Coordinates cash control activities, checking the general status of administrative processes. For hotels not served by MHS, sends a monthly summary of the hotels’ cash control registers to the BP
• Coordinates cost control duties, analysing and optimising them in the assigned hotel.

CORPORATE/FINANCIAL

• At the request of the Business Partner, they may prepare or assist in the preparation of reports for hotel owners/joint ventures.

TRANSACTIONAL

• In hotels that receive a centralised Credit Management service from Hotel Services, he/she is informed about the amount pending payment, the service received and compliance with SLAs.
• In other hotels, monitors the payment collection process implemented in the Operations Centre to ensure request for payment and collection within the defined deadlines in order to reduce the average collection period and avoid non-payments.
• In hotels that receive a centralised service from MHS, reports any incidents to the Business Partner.
• Supervises the posting of movements in accounts made in the assigned business unit.
• Identifies and proposes improvements that optimise efficiency in the workplace.

GENERAL STORES

• Ensures the implementation of processes and tools in the General Stores and leverages synergies between the business unit.

REAL ESTATE

• Handles the required documentation for (sub)leasing and space leasing contracts, ensuring that all documents in place are valid. Deposits security deposits with the competent body in a timely manner. Invoices the agreed leases, calculating variable rents, scaling such as CPI updates, as well as other expenses that need to be re-invoiced. Follows up in case of non-payment.

ECONOMIC-FINANCIAL

• Be knowledgeable of their department's budget.
• Support the head of department in the preparation of projections.
• Is knowledgeable of the economic results of the hotel and the economic results of their department, as well as the deviations vs. budget/projection.
• Ensure the fulfilment of the economic goals established in the department and being aware of the economic goals of the hotel, as well as their fulfilment.
• Support the head of department in the placing of orders following the established procedure, as well as in the control of materials and services.

HUMAN RESOURCES

• Support and participate in the identification of talent in their department.
• Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, climate, E-Meliá, development plans, Moving-Up, Graduates Programs, Code of Ethics...).
• Identify high potential staff, as well as actively participate in the development of the team and trainees (if applicable).
• Follow up on the climate action plans defined by the department.
• Encourage the participation of their team in the wellness programmes available at the Hotel.
• Promote the use of social media following the guidelines established by the company.
• Support in the recruitment of the team and its dissemination in social media.

CUSTOMER EXPERIENCE

• Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to their department.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department.
• Be knowledgeable and share with the team the objectives of the Voice of the Customer and to ensure their fulfilment, supporting in the creation and definition of improvement plans if necessary.
• Be knowledgeable with the Sensory Architecture established for their areas and ensure compliance with it.
• Be knowledgeable of the hotel's services and facilities as well as the entertainment programme, experiences and events, ensuring that the team has all the information to be able to promote them to guests.

HEALTH & SAFETY// HEALTHY WORKPLACE

• Be knowledgeable of the hotel’s evacuation plan.
• Support in the responsibilities assigned to them in the Centre's Self-Protection Manual or local equivalent in other countries.
• Ensure compliance with the Occupational Health and Safety Procedures and Instructions.
• Be knowledgeable of the individual protection equipment of the department and to support in its correct implementation and use by means of the corresponding training actions.
• Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

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