Luxembourg Job Openings
TMC
Business Analyst (Customer Experience)
September 27, 2024
- Technology & Engineering
- Energy & Renewables
- Life sciences & Pharma
- Digital & IT
About this vacancy
The responsibilities of the first role will be:- Contribute to the delivery of Finance and Liquidity reports through data analysis, process analysis, specifications clarification, documentation for development use, and testing.
- Perform business analyses related to the topic.
- Participate in functional testing activities.
The responsibilities of the second role will be:
- Assist the FRR service in conducting self-assessments of local and group liquidity regulatory reports.
- Help the FRR team define and qualify their business requirements.
- Contribute to the enhancement of liquidity regulatory reports by performing data quality assessments, process analysis, specifications clarification, documentation for development use, and testing as a member of the delivery team.
- Conduct business analyses focused on regulatory customer classification, the new definition of operational relationships, and issues identified during the self-assessment, while also participating in functional testing, particularly for regulatory customer classification.
The responsibilities of the third role will be:
- Contribute to the delivery of Lending and Credit Risk reports through data analysis, process analysis, specifications clarification, documentation for development use, and testing.
- Perform business analyses related to the topic.
- Participate in functional testing activities.
What we expect from you
The responsibilities of the fourth role will be:- Participate to the delivery of QRM software & automate the market data retrieval into the banking system
- Aligne between management accounting and Market Risk Management department
- Solve potential incidents related to the MRM
- Participate in the testing and creation of solutions
- Create documents of the MRM process
Additionally, in these three roles, your main mission will be:
- Attend the scrum meetings (stand up, refinement, review and retrospectives).
- Maximize customer and business value while updating processes.
- Monitor customer satisfaction, availability costs revenue and process quality.
- Make sure all suggestions for improvements are backed up by data.
- Understand all your products and customers' experience to ensure updates.
- Suggest & develop new standards & processes to help improve products and monitoring.
- Develop & update current distribution practices that set market standards.
- Develop and implement the customer journey strategy, engage with stakeholders, and establish product/service, process, and channel policies that align with external regulations, as well as risk and compliance standards.
Requirements:
- Bachelor's or master's degree with at least 3 years of relevant experience.
- Knowledge of the banking sector is essential.
- Proficiency in SQL and data analysis.
- Familiarity with Finance Regulatory and Liquidity Reporting for the first and second role.
- Familiarity with Credit Risk for the third role.
- Strong analytical and judgment skills to identify, connect, and validate key information.
- Ability to manage a wide range of stakeholders with diverse priorities.
- A proactive and curious mindset.
- Commit to continuous learning and improvement.
- In-depth knowledge of customer business and banking processes, enabling you to make data-driven decisions that enhance performance.
- Experience working within an Agile framework, focusing on collaboration and team development.
- French and English are mandatory (written and spoken).
What you can expect from us
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