Luxembourg Job Openings
Netregie Sarl
Call Center Employee LU GER FR (M/F) H/F
FULL TIME
September 2, 2024
We - Netregie Sarl - a medium-sized IT consulting partner in Luxembourg, are looking for a new colleague for our Agent of Call Center project team.
The position is carried out in a French-speaking environment with many other nationalities. Fluency in Luxembourgish, German, and English is imperative. Any other fluent language (e.g. Dutch) is an advantage.
Mission:
- Setting up the call center and work organization, as well as updating procedures.
- Answering telephone calls from end clients
- Respond to requests for information, complaints, or support in relation to the Web App portal for legal entities.
- Propose simple, clear, and effective solutions with a view to providing impeccable customer service.
Skills required:
- Initial experience in a client service role involving telephone interaction (call center agent/service desk), familiar with call management techniques and IT tools.
- An interest in new technologies and the technical/IT side is key.
- An interest in the financial sector (retail & corporate banking, Funds).
- Ability to work independently and as part of a team in a dynamic and flexible environment (varied working hours)
- Be client-oriented and demonstrate confidentiality and discretion.
- You have excellent verbal communication skills.
- Fluency in written and spoken Luxembourgish, German, French, English, and Dutch is essential.
Netregie was founded in 2009! The company focuses on providing professional quality IT services.
Netregie is your IT Consulting partner in Luxembourg when it comes to planning, managing, and implementing mid-size to large-scale enterprise IT projects. Our flexibility, reliability, and proactivity will pave the way for a long-term trustworthy collaboration. For assistance in overcoming and solving technical and/or business challenges related to your corporate IT environment
Philosophy
We uphold the client relationship and ensure regular active contact. The personal touch is what matters most, knowing we are present whenever needed. We believe in stable and sustainable growth, long-term customer relationships, and a fair and respectable working environment. We achieve through our resources, we progress through our achievements and strive to explore new challenges together as a team.
“Enjoying work”, is truly achieving what we believe!
Job Type: Full-time
Pay: €2,000.00 - €2,500.00 per month
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