Luxembourg Job Openings

Northern Trust Corp.
CLIENT SERVICE MANAGER – Fund Administration
FULL TIME
October 24, 2024
- Be a primary point of contact for a single or multiple Northern Trust client/s within the segment.
- Ensure excellence in communication, responsiveness and resolutions of client and partner queries and issues.
- Preparation and presentation of KPI and service level reporting to internal stakeholders and third parties.
- Building a stable relationship with the clients and internal departments to support key interactions and seamless escalation.
- Represent NT across all service and change discussions for Fund accounting, Financial Reporting and Expenses.
- Where required, manage directly a team of professionals that work within cross products area.
- Be integral to the build out and continuous development of the operating model within Fund Services in EMEA.
- Ensure that the service quality that is delivered to clients is of an excellent standard.
- Build out a progressive approach to improving the quality of service delivered to the client.
- Support the Co-ordination and delivery of all key service reviews, due diligences, and presentations with the client.
- Support Snr Management with appropriate escalation of all issues, service updates, and progress updates for the client.
- Maintaining an excellent and interactive relationship with internal partners inclusive of Client Service, Sales, Technology, Solutions, Custody and Product development, for both on and off locations.
- Supporting the global operations teams to deliver a quality product through efficient issue resolution, proactive client engagement, and effective deliverable planning.
- Primary client facing subject matter expert for service delivery impacting matters and incident resolution and reporting.
- Maintains governance and responsibility for operational process.
- Identify and work towards opportunities to improve client behavior and effectiveness and efficiency of operational processes.
- Ensure regulatory requirements requiring changes to operational process are met.
- Support client training requirements including maximizing self service opportunities.
- Ensure awareness of clients overall operating model to present connected front to the client.
- Own required processing to fully resolve inquiries and be consistent with client SLA.
- Being an active participant on key initiatives driven by the Management Team.
- Ensure Legal Documentation is constantly up-to-date and regular reviews are occurring between relevant parties (SLAs, Agreements,…).
- Maintain regular on-site relationship.
- The ideal candidate will be educated to third level in a relevant field (e.g. accounting, finance, economics or similar)
- Strong knowledge of general accounting rules and principles
- Experience in a role in the investment fund industry is required
- The successful candidate will demonstrate expertise in investment fund law and fund accounting
- A high degree of accountability and ownership.
- Ability to work to deadlines and effectively prioritize.
- Champion cooperation and partnership with colleagues and clients, while able to complete tasks independently
- Excellent communication skills: Written and verbal English with complimentary presentation skills.
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