Luxembourg Job Openings
Foyer
Client Service Officer - French Speaker M/F
Leudelange
FULL TIME
October 16, 2024
Since its foundation, Foyer has become Luxembourg's primary insurance. Today, the European Union poses many new challenges while at the same time opening up a host of new opportunities. In an increasingly competitive market, the Foyer Group remains true to its values: Trust, Excellence, Innovation, Integrity, Independence
Become part of a global organisation in a challenging role of Client Service Officer where we promote diversity, talent & ideas with solid financial foundations, real ambition, entrepreneurial spirit and a clear strategy of growth.
As we are providing our services in English, German, Spanish, French and Dutch, you will be part of an international and multilingual team.
In this position you will directly report to a team leader within the Claims department. The overall goal of this role is to provide flawless support and accurate information to individual and corporate clients, with a focus on the Swiss/French cross-border clientele.
Responsibilities:
- Answer incoming telephone calls from clients, brokers, partners or providers accurately and professionally to facilitate the achievement of a high level of client satisfaction;
- Make follow up calls to clients and internal departments and build a rapport with each client;
- Respond to client and broker inquiries accurately and professionally and if necessary, liaise with other departments in the company or our offices worldwide for support to ensure an efficient and professional response is given to achieve client satisfaction and retention;
- Commit to the department`s service standards affecting turnaround times;
- Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients;
- Participate in departmental medical training to expand knowledge of medical terminology and procedures;
- Other Ad hoc duties.
Qualifications:
- Solid knowledge and experience of international health insurance business, especially of the French market (minimum of 3 years)
- Thorough understanding of customer service processes
- Good medical understanding
- Outstanding communication skills, both verbally and in writing.
- Ability to clearly and comprehensibly outline complex issues
- Positive attitude and strong desire to meet client demands.
- Ability to work efficiently within an international team environment as well as to work under pressure while still submitting high quality results
- Honesty and integrity are further behavioral competencies required
-
A very good command of at English and French. Any additional language is a plus.
We offer:
By joining our Group, you will benefit from the following advantages, among others:
- A multicultural, learning and innovative work environment,
- Flexible working hours,
- The benefits of a large group with the flexibility of an SME.
- The possibility of homeworking
- A company restaurant at preferential rates,
- A gym with a trainer,
- An extensive training plan to develop your knowledge and skills
- Hospitalization and group insurance
- Concierge service
Languages French English Education Bachelor Experience 3+ years
New Job Alerts
CogniWave Dynamics
Progiciels IT (Scripting, linux, Sql, Java) Luxembourg
FULL TIME
November 9, 2024
View Job DescriptionCogniWave Dynamics
Progiciels IT (Java, javascript, Angular) Luxembourg
FULL TIME
November 9, 2024
View Job Description
Luxembourg Air Rescue
Creative Marketing Specialist (m/f)
Findel
FULL TIME
November 9, 2024
View Job Description
SCAP
Ergothérapeute/ Psychomotricienne/ Pédagogue curatif (m, f, d)
Leudelange
FULL TIME & PART TIME
November 9, 2024
View Job Description
BGL BNP Paribas
Business Management Support IT (H/F) - BNP Paribas
FULL TIME
November 9, 2024
View Job Description
Looking for similar job?
JPMorgan Chase & Co
International Private Bank, Client Advisor, Swiss Market
Luxembourg
FULL TIME
July 28, 2024
View Job Description
PwC
Client Training Setup and Delivery Associate (m/f/d)
Luxembourg
FULL TIME
July 31, 2024
View Job Description
Banque Populaire Alsace Lorraine Champagne
Chargé de Clientèle Particulier (F/H) - Luxembourg
FULL TIME
August 8, 2024
View Job Description
See What’s New: Foyer Job Opportunities
Foyer
Operations Administrator - Spanish speaker - M/F
Leudelange
FULL TIME
October 16, 2024
View Job Description
Foyer
Client Service Officer - French Speaker M/F
Leudelange
FULL TIME
October 16, 2024
View Job Description
New Job Alerts
CogniWave Dynamics
Progiciels IT (Scripting, linux, Sql, Java) Luxembourg
FULL TIME
November 9, 2024
View Job DescriptionCogniWave Dynamics
Progiciels IT (Java, javascript, Angular) Luxembourg
FULL TIME
November 9, 2024
View Job Description
Luxembourg Air Rescue
Creative Marketing Specialist (m/f)
Findel
FULL TIME
November 9, 2024
View Job Description
SCAP
Ergothérapeute/ Psychomotricienne/ Pédagogue curatif (m, f, d)
Leudelange
FULL TIME & PART TIME
November 9, 2024
View Job Description
BGL BNP Paribas
Business Management Support IT (H/F) - BNP Paribas
FULL TIME
November 9, 2024
View Job Description