Luxembourg Job Openings

Amundi Investment Solutions

Client Servicing - Distribution Support Officer M/F

FULL TIME & CONTRACT

October 29, 2024

Description du poste

Missions

The Client Servicing main mission is to support the commercial development of the Group providing on a daily basis our clients with outstanding operational and administrative support in line with group procedures.
The department is the group’s backbone for the Third Party Fund Distribution activity for cross boarder products (LU/IR/FR) and is organized under 3 teams: Distribution Support, Dealing Support and Distribution Oversight.
Our Distribution Support team is the group’s backbone for the Third Party Fund Distribution activity.

Their main tasks are:

Monitoring Client requests, providing administrative and operational support
Coordination of Clients onboarding
Coordination of Distribution Contracts setup
Keeping our distributors’ AML/KYC directories up to date to constantly comply with regulatory requirements

Duties and responsibilities

In coordination with the commercial request and several departments of the company, being in charge of the setup of contracts relating to activities with respect to distribution activities performed by Distributors acting either as fund seller or user or both;

Monitoring of requests to amend or set up brand new Contracts in close cooperation with sales team and several departments of the Company (legal, compliance, middle office, etc.…) and ensure maintenance of the contracts repository;
Answer any requests coming from internal (Sales, Product Specialist, etc.) and external Clients (Distributors);
Make sure contractual obligations, particularly all aspects regarding remuneration and Client reporting needs are in line with internal processes and procedures and regulatory requirements;
Certifying operational feasibility regarding the agreed terms and conditions upfront that will be put in the contract, in close collaboration with the operational teams in charge of the collection and payment of retrocession;
AML/KYC/KYD data and documentation collection and monitoring;
Ensure a high quality level of services provided to our Clients;
Distribution Support Officers are responsible for a portfolio of Clients according to a geographical area coverage.

Critères candidat

Niveau d'études minimum : Bac + 3 / L3
Formation / Spécialisation : University / Business School
Niveau d'expérience minimum : 3 - 5 ans
Expérience : 3-5 years’ experience in Client Servicing
Outils informatiques : Skilled user for standard IT applications, Microsoft Office in particular
Langues : Fluent in French and English; German or Italian would be an asset

Compétences recherchées

Excellent communication, problem solving and analytical skills
Capable to support the implementation and effective execution of short- and medium-term plans
Good project management skills
Ability to work under pressure and to cope with multiple deadlines in an efficient and structured way
Practical problem-solving attitude
Strongly motivated and intellectually curious
Good understanding of the business and investment fund industry
A good understanding of the Luxembourg fund industry regulation, legal structures and client service models
Synthesis capacities, problem solver and deliverable-focused
Ability to prioritize and cope with pressure
Ability to obtain, assess and validate information
Ability to cope with a matrix management structure worldwide
Team player spirit

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