Luxembourg Job Openings
PwC Luxembourg
IT Service Desk Officer (m/f/d)
October 29, 2024
We are the largest professional services firm in Luxembourg, providing audit, tax and advisory services to a wide variety of clients. To make it happen, we count on the expertise of over 3,700 people from 94 different countries, who strive every day to reach excellence and team up to solve important problems through innovative solutions. We value diverse and singular career paths, embrace everyone's unique self and encourage our People to fuel their potential in a work environment that is inclusive, stimulating, and motivating.
As a member of our team, you will play a crucial role in delivering outstanding IT support to all our users. Your tasks will encompass diagnosing, tracking, and resolving incidents and service requests in accordance with defined SLAs. In addition, you will serve as a single point of contact to efficiently assign incidents and service requests, ensuring a seamless workflow.
- Provide day-to-day IT support to all users.
- Diagnose, follow, and resolve incidents and service requests according to defined SLAs.
- Act as a single point of contact to efficiently assign incidents and service requests.
- Support external and internal events.
- Assist and train new joiners in using IT systems effectively.
- Register all IT issues and requests in a database for analytical purposes.
- Ensure smooth communication with Team Coordinator and colleagues.
- Apply working procedures, methodologies, and tools following ITIL best practices and internal procedures.
- Comply with Information security best practices and guidelines to maintain data security.
- Participate in the elaboration and maintenance of the knowledge database of the Service Desk.
- A perfect knowledge of standard software and IT applications used within the firm.
- Good Knowledge of Microsoft products (Windows & Office).
- Good knowledge of Apple devices.
- Knowledge of Network.
- Ability to operate effectively with people at all levels.
- Effective communication skills.
- Sharing experience & knowledge.
- Open-minded.
- Helpful.
- Team spirit.
- A good methodology to diagnose and solve issues effectively.
- A very good sense of client service.
- Two-year technical degree or Bachelor degree level.
- Ability to operate effectively with people at all levels.
- Effective communication skills.
- Sharing experience & knowledge.
- Team spirit.
- You are fluent in English and French
We are committed to Diversity, Equity, and Inclusion and we are proud to be an Equal Opportunity/Affirmative Action-Employer. Whoever you are, we will consider your application without bias. Our experience has shown us that people who have suffered bias are less likely to apply if they think they don’t meet every single requirement. We encourage you to apply anyway, because we’ve learned that a caring and inclusive workplace creates a better future for all of us and for you.
Follow us on: Linked In | Instagram | Twitter | Facebook | Tik Tok
Location:Luxembourg
Line of service:Internal Firm Services
New Job Alerts
Caritas Jeunes & Familles
1 Gestionnaire des batiments (h/f/x) - 40h - CDI - Siège
Luxembourg
FULL TIME
November 19, 2024
View Job DescriptionVille de Luxembourg
Un opérateur social du central Téléalarme (m/f)
FULL TIME
November 19, 2024
View Job DescriptionPeiffert & Fils
Architecte d’intérieur - Responsable du service sanitaire (H/F)
FULL TIME
November 19, 2024
View Job Description
OTIS
Ingénieur d'Affaires MOD&NE - Ascensoriste H/F/X
FULL TIME
November 19, 2024
View Job DescriptionVille de Luxembourg
Plusieurs éducateurs diplômés (m/f)
FULL TIME
November 19, 2024
View Job DescriptionINCCI
Chargé d’études statistiques médicales (m/f),
FULL TIME
November 19, 2024
View Job Description
Apleona HSG Facility Management
Electricien
Junglinster
FULL TIME
November 19, 2024
View Job Description
Looking for similar job?
Arendt & Medernach
HR Services & Operations Officer (Fixed-term contract)
Luxembourg
CONTRACT
October 4, 2024
View Job DescriptionGovJobs
Chef de service du Service de restauration du mobilier archéologique (m/f) (réf. E00031950)
Bertrange
FULL TIME
October 8, 2024
View Job DescriptionThe International School of LuxembourgLuxembourg
Lower School Learner Support services Teacher
FULL TIME
October 7, 2024
View Job DescriptionPériclès Luxembourg
Consultant Stratrégie & Organisation Services financiers - Stage de fin d'études
October 4, 2024
View Job DescriptionSee What’s New: PwC Luxembourg Job Opportunities
PwC Luxembourg
AML and Anti-Financial Crime Consultant (m/f/d)
October 31, 2024
View Job Description
New Job Alerts
Caritas Jeunes & Familles
1 Gestionnaire des batiments (h/f/x) - 40h - CDI - Siège
Luxembourg
FULL TIME
November 19, 2024
View Job DescriptionVille de Luxembourg
Un opérateur social du central Téléalarme (m/f)
FULL TIME
November 19, 2024
View Job DescriptionPeiffert & Fils
Architecte d’intérieur - Responsable du service sanitaire (H/F)
FULL TIME
November 19, 2024
View Job Description
OTIS
Ingénieur d'Affaires MOD&NE - Ascensoriste H/F/X
FULL TIME
November 19, 2024
View Job DescriptionVille de Luxembourg
Plusieurs éducateurs diplômés (m/f)
FULL TIME
November 19, 2024
View Job DescriptionINCCI
Chargé d’études statistiques médicales (m/f),
FULL TIME
November 19, 2024
View Job Description
Apleona HSG Facility Management
Electricien
Junglinster
FULL TIME
November 19, 2024
View Job Description