Luxembourg Job Openings
NRB
IT Support Specialist
Luxembourg
FULL TIME
October 17, 2024
For our customer, EU institution based in Luxembourg, we are looking for an IT Support Specialist
Responsibilities:
- Act as second line of support for all the technical support issues
- Conduct diagnostics to determine the nature of problems, provide technical support and perform and repairs when possible to hardware, software and equipment
- On boarding of new staff
- Provide training for the usage of Video conferencing rooms
- Provide support in user account management, password reset etc.
- Provide support in Video Conferencing domain, IT equipment, M365 and all IT related domains
Requirements:
- Proven experience in IT/security support team
- Experience in providing support to users
- Ability to understand and identify user needs
- Ability to work in autonomous and proactive way
- Availability to arrange leave, teleworking and extended business hours with colleagues to ensure the continuity service
- Knowledge of M365, Azure and best practice methodologies (ITL or similar)
- Experience in providing User trainings
- Technical knowledge to configure Teams, Outlook, Sharepoint and Video Cong in meeting rooms.
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