At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

YOUR ROLE

We are seeking a detail-oriented and analytical Business Analyst to join our team. In this role, you will be responsible to design, manage, harmonize, and phase out IT services, and processes within one or more segments. You will work closely in a Agile organization, and with other experts to achieve a common goal. This involves the implementation of the following activities :

• Conduct data analysis and interviews, and implement measurement tools to gain insights on enhancing the customer experience. You confirm that all proposed improvements and solutions are supported by data;
• Enhance processes to be customer-centric, maximizing value for both customers and the business;
• Develop and implement the customer journey strategy, manage stakeholder relationships, and define the product/service, process, and channel policies in accordance with external regulations and risk and compliance guidelines;
• Gain comprehensive insight into the customer journey by tracking customer satisfaction, availability, costs/revenue, and process quality;
• Utilize your expertise to develop new techniques, set new monitoring standards for the organization, innovate new products and processes, and enhance existing ones;
• Leverage your specialized distribution knowledge to create and refine distribution practices that establish market standards;
• Potentially serve as an external speaker and contribute to industry knowledge.

YOUR PROFILE

• Bachelor Or Master University degree in IT and at least 5 years of professional experience;
• Capable of managing a wide range of stakeholders with varying priorities;
• Demonstrates curiosity by dedicating time to thoroughly understand end-to-end product processes and staying current with market trends, risks, and product information;
• Understands the customer perspective, empathizes with their needs and desires, and anticipates their expectations;
• Experience and background in Financial, Banking and/or Insurance Sector;
• Able to interact with a plurality of stakeholders;
• Fluency in French and English are required.

WHAT YOU’LL LOVE ABOUT WORKING HERE

At Sogeti, we have a modern, human centric approach to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.

We encourage flexibility when it comes to when and where people get their work done, allowing a better work-life balance and greater empowerment. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

About the company

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a Dev Ops approach, Sogeti delivers innovative solutions in Quality Engineering, Cloud and Application development, all driven by AI, Data and Automation.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com
Visit us www.sogeti.com

Apply Now!

Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring.

Sogeti Luxembourg is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made based on performance, competences and ability.

Location: Luxembourg

Workspace type: Hybrid