At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

YOUR ROLE
As a Support Engineer Microsoft, you will be responsible for providing technical support to the customer using Microsoft products, ensuring timely resolution of complex issues while maintaining high levels of customer satisfaction. You will be in charge of troubleshooting, diagnosing, and resolving technical problems and deliver valuable solutions.

• Troubleshooting and resolving issues, working closely with customers to understand the root cause of the problem.
• Diagnosing and troubleshooting technical issues by analyzing system configurations, logs, and error messages.
• Continuously improving troubleshooting and diagnostic procedures by sharing best practices and feedback with the team.
• Creating and maintaining internal and external knowledge base articles to improve problem resolution efficiency.
• Working closely with other teams (e.g., development, product management, and quality assurance) to improve products based on customer feedback and field insights.
• Staying updated with new Microsoft product features, enhancements, and updates.

YOUR PROFILE

• Strong knowledge in Microsoft environment especially Office 365.
• Proven experience in the migration from Windows 10 to Windows 11.
• Proficiency in one or more of the following areas: Cloud services (Azure), Active Directory, Exchange, Windows Server, Office 365, Share Point, Dynamics 365.
• Capacity to work in a team and autonomously.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English is required. Any other additional languages is an asset.
• Master's degree in computer science, information technology, or a related field + 10 years of experience as a systems or infrastructure engineer..

WHAT YOU’LL LOVE ABOUT WORKING HERE
At Sogeti, we have a modern, human centric approach to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.
We encourage flexibility when it comes to when and where people get their work done, allowing a better work-life balance and greater empowerment. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.
We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

About the company

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a Dev Ops approach, Sogeti delivers innovative solutions in Quality Engineering, Cloud and Application development, all driven by AI, Data and Automation.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com
Visit us www.sogeti.com
Apply Now!

Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring.

Sogeti Luxembourg is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made based on performance, competences and ability.

Location: Luxembourg

Workspace type: On-site