• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization, and for the effective implementation, maintenance, and continual improvement of the Quality Management System of Angkasa Principle Sdn Bhd

Who are we looking for?

• Candidate must possess at least SIJIL PEPERIKSAAN MALAYSIA (SPM)
• Preferable of working experience in the Customer Service field is required for this position.
• Added advantage for those who are in financial/insurance industry
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English language.

Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:

• Flexible schedule
• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• On call

Supplemental Pay:

• Commission pay
• Tips
• Yearly bonus

Ability to commute/relocate:

• George Town: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Required)

Willingness to travel:

• 75% (Required)