Malaysia Job Openings

IGT Malaysia

Airline Customer Support - 24/7 Rotational Shift (Nov Intake)

Subang Jaya

FULL TIME

October 21, 2024

Responsibilities
  • Handling pre-online, post-online booking enquiries, other general enquiries, escalation support & booking amendment/cancellation through various channels.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Acknowledging and resolving customer complaints through various channels.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Requirements:
  • Candidate must possess at least an SPM or equivalent level
  • Required language(s): English (fluent)
  • Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
  • Applicants must be willing to work on rotational shifts
  • Each Shift consists of 9 working hours included 1-hour break-time
Benefits:
  • 5 working days
  • Medical Coverage
  • Dental & Optical Allowance
  • Insurance (Inclusive coverage for your direct family member)
  • EPF & SOCSO will be provided
  • Attractive Annual Leaves
  • 5-minute walking distance from LRT/KTM Subang Jaya via link bridge
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Job Type: Full-time
Pay: RM2,500.00 - RM4,000.00 per month
Benefits:
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance
Schedule:
  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift
  • Weekend jobs
Supplemental Pay:
  • Attendance bonus
  • Overtime pay
  • Performance bonus
Application Question(s):
  • What is your expected basic salary?
  • Are you able to commit to rotational shift?
  • Will you be able to start with up on the first week of November?
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