Malaysia Job Openings
IGT Malaysia
Airline Customer Support - 24/7 Rotational Shift (Nov Intake)
Subang Jaya
FULL TIME
October 21, 2024
- Handling pre-online, post-online booking enquiries, other general enquiries, escalation support & booking amendment/cancellation through various channels.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Acknowledging and resolving customer complaints through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Candidate must possess at least an SPM or equivalent level
- Required language(s): English (fluent)
- Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
- Applicants must be willing to work on rotational shifts
- Each Shift consists of 9 working hours included 1-hour break-time
- 5 working days
- Medical Coverage
- Dental & Optical Allowance
- Insurance (Inclusive coverage for your direct family member)
- EPF & SOCSO will be provided
- Attractive Annual Leaves
- 5-minute walking distance from LRT/KTM Subang Jaya via link bridge
Job Type: Full-time
Pay: RM2,500.00 - RM4,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
- Attendance bonus
- Overtime pay
- Performance bonus
- What is your expected basic salary?
- Are you able to commit to rotational shift?
- Will you be able to start with up on the first week of November?
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