Malaysia Job Openings

Beiersdorf (Malaysia) SDN

Assistant Customer Service & Logistics Manager

Kuala Lumpur

November 8, 2024

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Chantecaille. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment, and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Your Tasks

Role Purpose

To ensure the Logistics and Customer Service functions been performed in according to expected performance
To ensure operations & billing task been performed within timely manner.

Key Accountabilities
Logistics Operations

To coordinate internally & externally to ensure all receiving in compliant to SOP
To perform monthly write-off in compliant to SOP
Inventory accuracy between Beiersdorf with Supplier
To consistently look for improvement opportunity to shorten the process & lead time

Logistics Billing

To ensure all billing be processed accurately according to timeline
To manage all billing discrepancies internally and externally
To consistently look for improvement opportunity to shorten the process & lead time of billing

Customer Service

Reduce Service level losses & Rejection due to Service Providers
Analyse root cause & set joint improvement plan to improve Customer Service Level, reduce Rejection and Trade Returns
Lead Supply Chain Meeting with key customers to improve on Customer Service Level, order processing issues & delivery issues
Lead Supply Chain Meeting with CDM Team & EM Team to improve on Customer Service Level, Rejection, Trade Returns and solve operation issues
To initiative on continuous improvements to increase the performance of Customer Service Level, Rejection and Trade Returns

Value Added Services – Co-packing

To ensure internal and external co-packing been performed in compliant to SOP
To consistently look for improvement opportunity to shorten the process & lead time

Logistics Compliance

Liaison with outsourced parties (warehouse) on matters relating to the GDPMD system
Responsible in managing stock inventory, stock accuracy level and post-delivery activities such as medical devices return, disposal and recall in accordance with the organization operation and the GDPMD requirements
Responsible in ensuring all the related GDPMD procedures are update and compliance with the GDPMD procedures
Participate in the planned internal audit and management review in accordance with the GDPMD

To perform any ad-hoc duties assigned from time to time

Your Profile

Knowledge, Skills, & Experience

Bachelor’s Degree or higher in Logistics and Supply Chain Management or any other related fields.
Minimum of 5 years experience working in logistics and Customer Service in 3PL/ FMCG Industry
Excellent command of English and Bahasa Malaysia, and Mandarin would be more advantage
Computer proficient and able to use SAP system is preferred.
Strong analytical, planning, problem solving, communication, people management skills and flexibility.
Proactive, good organizational skills and able to work well under pressure

Additional information

Location : Level 12, Tower, 1, PJ33, 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor

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