• Work closely with BCB product, channel and process owners (such as, but not limited to, HL Connect First, HL Digital Onboarding, HL Treasury Module, Bank Statement Analyser, OTT / FTT processes, etc.) to improve customer experience, efficiencies and scale adoptions to deliver business goals.
• Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users’ and partners’ experiences within the division or the organization.
• Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources.
• Identify function/ product gaps and initiate transformational projects/ initiatives by analyzing business problems, conducting market research and preparing financial models.
• Be involved in complex end-to-end projects - from concept, feasibility, and budget setting; through planning, statutory process, and design; to commissioning and operational readiness.
• Act as a point of contact as well as communication strategies and objectives between departments within the division / organization to drive project success. Provide advisory/consultancy services to project teams as and when required.
• Monitor process changes and evaluate their impact on operational effectiveness.
• Assist in quantifying and validating benefits from initiatives.
• Continuously identify roadblocks or delays in delivering initiatives and formulating action plans needed to enable course correction.
• Enable program performance transparency by communicating and presenting findings and outcomes to senior management and stakeholders in a structured manner.

• Tertiary Education in Business Administration, Finance, Data Analytics, Engineering or System related qualifications.
• Minimum 3 years in project management / consulting roles or others similar in capacity.
• Preferably with banking / finance working experience.