Malaysia Job Openings
Concentrix
Associate, Sales Support
Kuala Lumpur
FULL TIME
September 6, 2024
Associate, Sales SupportJob Description
This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:
- Live chat
- Incoming Tickets
In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.
- Escalate clients' requests and complaints to appropriate channels.
- Update clients about their requests and complaints status accordingly
- Gather client's feedback, identify problem trend and report to supervisor for discussion or service enhancement.
- Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
- Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, cancelling order lines/orders, and providinggeneral sales and policy information
- Escalating issues which are beyond the training level provided.
- Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication
- Engage with internal & external parties to understand requirements for execution
- Minimum 3 years’ experience in Technical support and Customer Service
- Have understanding about E-commerce
- Understand Software and Hardware
- Excellent verbal and written communication skills in English
- Education level: Diploma and above
- Minimum 2 years’ experience in IT or relevant experiences
- Be familiar with the Computer and Laptop
- Able to support EMEA hour : 1pm - 10pm
- Basic knowledge about Excel
- Knowledge on Javascript and/or Cloud Development
- Have sales representative experience.
- Having technical customer support is an advantage.
- Basic mathematical skills
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:
English (Required)Time Type:
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