Customer Service/Support

Job Title:
Associate, Sales SupportJob Description
This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:

• Live chat
• Incoming Tickets

In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.

• Escalate clients' requests and complaints to appropriate channels.
• Update clients about their requests and complaints status accordingly
• Gather client's feedback, identify problem trend and report to supervisor for discussion or service enhancement.
• Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
• Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, cancelling order lines/orders, and providinggeneral sales and policy information
• Escalating issues which are beyond the training level provided.
• Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication
• Engage with internal & external parties to understand requirements for execution

Must have skill

• Minimum 3 years’ experience in Technical support and Customer Service
• Have understanding about E-commerce
• Understand Software and Hardware
• Excellent verbal and written communication skills in English
• Education level: Diploma and above
• Minimum 2 years’ experience in IT or relevant experiences
• Be familiar with the Computer and Laptop
• Able to support EMEA hour : 1pm - 10pm
• Basic knowledge about Excel
• Knowledge on Javascript and/or Cloud Development
• Have sales representative experience.
• Having technical customer support is an advantage.
• Basic mathematical skills

Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:
English (Required)Time Type:
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