Malaysia Job Openings

HSBC

Branch Manager Amanah, Sri Petaling

Kuala Lumpur

FULL TIME

September 18, 2024

Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Representing the largest global Islamic financial services team of any international bank, HSBC Amanah provides a full suite of innovative Islamic products and services to retail and corporate customers around the world. Complementing HSBC’s comprehensive range of global banking and financing solutions, HSBC Amanah leverages the Group’s international experience and expertise in Islamic finance to best serve the growing demand for this viable alternative to conventional financing in Malaysia.
We are currently seeking an ambitious individual to join our HSBC Amanah team in the role of Branch Manager Amanah, working together with colleagues to define, manage and achieve divisional business targets.
Reporting directly to the Regional Head HBMS, WPB, Malaysia (MYH) Amanah the job holder mainly responsible to lead, develop and manage a branch team to ensure achievement of the business objectives and deliver the branch performance measures and plan. This will be achieved by creating and maintaining an environment where the job holder and their team maximise performance in achieving the WPB business objectives whilst providing the highest quality service. The job holder need to ensure the business is effectively run and manage their branch to the Target Operating Model (TOM) as defined by Group. In delivering the business objectives the job holder must also maintain the levels of operational integrity required by the Group, closely managing and driving the individual and collective performance of their team. Implementation of the Target Operating Model (TOM) requires the job holder to drive the Group standards in customer contact strategy based and delivery of those standards in accordance with any country specific requirements based upon a good understanding of the branch’s personal and retail commercial customers, the potential customer base, local market conditions and competitor activity. A key responsibility is to identify and develop the people within the team, coaching and guiding them to maximise their potential and their contribution to our organisation. This will culminate in a succession plan for your business which delivers ongoing value to the organisation.
Principal Responsibilities
  • To lead the team to deliver the Branch WPB Performance measures and plan.
  • Manage & coach the team to drive performance with a hands-on style to grow sales, productivity, service quality and staff engagement.
  • To lead the Branch in line with the processes and activities in the TOM and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers.
  • To monitor and act on daily sales activity management information and other internal information tools, using them to coach the team and achieve the business goals.
  • To use the principles and guidelines in the TOM to ensure customer needs are identified and they are matched to the appropriate member of the team to maximise the sales potential.
  • Personally managing the sales floor on a regular basis.
  • To ensure customer needs are met & direct the customer to the most appropriate Channel
  • To train, maintain and develop your team to a level appropriate for the branch and commensurate with centrally agreed resource plans.
  • To use appropriate performance management tools and undertaking individual performance reviews to maximise effectiveness of the team.
  • To hold regular meetings with team members, and otherwise, to effectively communicate and address bank, region, branch and individual issues and successes.
  • To work as part of a wider integrated team. Support others through direct and indirect actions beyond your own branch responsibilities.
  • To ensure that sales & operations are undertaken in accordance with HSBC Bank Product Life Cycle (PLC) Functional Instruction Manual (FIM), Business Instruction Manual (BIM) and Credit Policy Manual appropriate lending guidelines.
  • To ensure all processes for sales & operations are in place and manage within any agreed Authorities.
  • To manage operational risk, by using relevant Management Information (MI) to identify risk situations and take any appropriate action to minimise loss.
  • To ensure branch lending (not including Commercial and Corporate) is undertaken and controlled in accordance with HSBC Bank plc Credit Policy by ensuring the appropriate use of credit and behavioural scored lending.
  • To undertake Sales, Operational and Credit sampling in your branch.
Requirements
  • Possess strong team leadership and management, problem solving skills, analytical skills, planning and organising skills.
  • Knowledgeable and experience in Retail sales.
  • Proven ability in relationship management in the Retail sector.
  • Preferably with Associate of the Chartered Institute of Bankers (ACIB) or equivalent professional qualification.
  • Preferably with excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating.
  • Coaching sales techniques, best practice and sales management on a team and one to one basis.
  • Attain appropriate professional and regulatory qualifications as required by market.
  • Attain any internal standards as required by Country.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Amanah Malaysia Berhad

New Job Alerts
CBRE

Financial Analyst - RTR (Fresh Graduate)

Kuala Lumpur

FULL TIME

September 20, 2024

View Job Description
CHOCOLICIOUS SDN BHD

OUTLET SUPERVISOR | BERYL'S CHOCOLATE, KL

Kuala Lumpur

FULL TIME

September 20, 2024

View Job Description
Canon Mailcom Malaysia Sdn Bhd

Operator Mesin

Shah Alam

FULL TIME

September 20, 2024

View Job Description
MENANG IDAMAN SDN BHD

PEMANDU PERIBADI

Shah Alam

FULL TIME

September 20, 2024

View Job Description
British American Tobacco

Product Executive

Kuala Lumpur

FULL TIME

September 20, 2024

View Job Description
Looking for similar job?
Hong Leong Bank

Manager - Business Channels (Branch)

Mersing

FULL TIME

August 31, 2024

View Job Description
Flash Express Malaysia

Branch Supervisor : Taman Sri Muda

Subang Jaya

FULL TIME

September 2, 2024

View Job Description
Hong Leong Bank

Executive, Branch Operation Support (Security, Admin & Fraud - Access Card)

Kuala Lumpur

FULL TIME

September 3, 2024

View Job Description
V Swiss Sdn Bhd

Branch Manager

Johor Bahru

FULL TIME

August 30, 2024

View Job Description
Kechara Soup Kitchen

Branch Manager

Johor Bahru

FULL TIME

September 1, 2024

View Job Description
Zitra Plus Sdn Bhd

Branch Admin

Gelang Patah

FULL TIME

September 5, 2024

View Job Description
See What’s New: HSBC Job Opportunities
HSBC

Primary Banker 1, Kulai Johor Branch

Kulai

FULL TIME

September 18, 2024

View Job Description
HSBC

Assistant Manager, Incentive Management

Kuala Lumpur

FULL TIME

September 18, 2024

View Job Description
HSBC

Branch Manager Amanah, Sri Petaling

Kuala Lumpur

FULL TIME

September 18, 2024

View Job Description
HSBC

Manager Business Finance, Accounting and Analysis

Kuala Lumpur

FULL TIME

September 12, 2024

View Job Description
HSBC

Student Apprenticeship Programme (6 Month Internship) - HBMS Business

Kuala Lumpur

FULL TIME

September 6, 2024

View Job Description
View More Jobs by HSBC
New Job Alerts
CBRE

Financial Analyst - RTR (Fresh Graduate)

Kuala Lumpur

FULL TIME

September 20, 2024

View Job Description
CHOCOLICIOUS SDN BHD

OUTLET SUPERVISOR | BERYL'S CHOCOLATE, KL

Kuala Lumpur

FULL TIME

September 20, 2024

View Job Description
Canon Mailcom Malaysia Sdn Bhd

Operator Mesin

Shah Alam

FULL TIME

September 20, 2024

View Job Description
MENANG IDAMAN SDN BHD

PEMANDU PERIBADI

Shah Alam

FULL TIME

September 20, 2024

View Job Description
British American Tobacco

Product Executive

Kuala Lumpur

FULL TIME

September 20, 2024

View Job Description