1. Manage customer expectations.
2. Closely work together with the team members to deliver each task given.
3. Lead and organize support activity.
4. Conduct internal training on SMART by GEP product.
5. Take ownership of the assigned modules in the project and interact with other team members.
6. Participate in the project progress meetings and proactively identify risk areas.
7. Participate in the System Integration Test (SIT) and User Acceptance Test (UAT) and understand the risk.
8. Adhere to all internal project process.
9. Take ownership of the incidents or service request by monitoring the status to ensure resolution in accordance with Service Level Agreement (SLA).
10. Perform escalation where necessary to the appropriate team based on established Incident Management guidelines & procedures to ensure reported issue/request being handled swiftly.
11. Provide excellence support by accurately prioritizing tickets and tracking the resolution of tickets that have or may fail contracted service levels to meet the relevant service level.
12. Ready to work during weekend and available if being call for support.
QUALIFICATION & EXPERIENCE
Education:
A Bachelor’s Degree in Computer Science or Engineering or related fields
Experience:
3 - 5 years working experience in Procurement or Finance industry specifically in Functional Support. Other Qualification or Experience Required:
1. Experience in supporting basic ICT related matter is an additional advantage
2. Knowledge about Procurement related process and Agile Project Methodology would be a surplus
3. Candidate should be able to Speak and Write fluently in Bahasa Malaysia and English
Job Type: Full-time
Pay: RM5,000.00 - RM8,000.00 per month
Work Location: In person