To effectively fulfill the role of Community Manager at Seri Wajah, the ideal candidate should meet the following requirements:
1. Experience

• Relevant work experience: 2-3 years of experience in community management, social media management, or customer relationship management, ideally within the beauty, wellness, or skincare industry.
• Proven track record: Demonstrated success in building and managing online communities and increasing engagement.
• Event coordination: Experience in planning and executing both online and offline events.

2. Skills

• Strong communication skills: Excellent verbal and written communication skills in both Bahasa Malaysia and English. Ability to engage warmly and authentically with the Muslimah audience.
• Social media expertise: Proficiency in using social media platforms (Instagram, Tik Tok, Facebook, etc.) and community management tools to manage and grow online communities.
• Content creation: Basic knowledge of graphic design tools (e.g., Canva), video editing, and photography for creating engaging social media content.
• Customer service mindset: A strong customer-first attitude, with the ability to handle customer concerns and feedback in a professional, empathetic, and solutions-focused manner.
• Problem-solving skills: Ability to navigate challenging situations, such as negative comments or crises, with calmness and professionalism.
• Event planning: Organizational and coordination skills for managing events, both online and in-person.

3. Personality & Traits

• Passion for skincare: A genuine interest in the skincare and beauty industry, particularly in non-invasive, Muslimah-friendly treatments, to better connect with the community.
• Empathy and emotional intelligence: Ability to understand and connect with the community’s needs and concerns, particularly in terms of skincare and personal well-being.
• Creativity: Innovative thinking for developing engaging content, campaigns, and community-building activities.
• Detail-oriented: Able to manage multiple tasks and ensure a high level of accuracy and attention to detail in all communication.
• Adaptability: Willingness to stay updated on the latest social media trends and tools to keep the community strategy fresh and relevant.

4. Technical Requirements

• Social media tools: Proficiency with tools like Hootsuite, Buffer, or Sprout Social for managing and scheduling social media posts.
• Analytics skills: Ability to monitor and report on social media and community engagement using platforms like Google Analytics, Facebook Insights, or Instagram Insights.
• CRM experience: Familiarity with Customer Relationship Management (CRM) systems to track and engage with community members effectively.

5. Cultural Fit

• Alignment with Seri Wajah’s values: The candidate should embody the values of Seri Wajah, such as promoting self-care, confidence, and Muslimah-friendly skincare solutions.
• Cultural awareness: Understanding and respecting the cultural sensitivities of a Muslimah audience, while ensuring inclusive and welcoming communication.

6. Education
A degree or diploma in Marketing, Communications, Public Relations, or a related field would be advantageous, though practical experience in community management is more critical.
Additional Preferences

• Experience working with Muslimah-focused brands or in the beauty/wellness sector is a plus.
• Understanding of Islamic guidelines around beauty, wellness, and modesty.
• This combination of skills, experience, and cultural awareness will enable the Community Manager to succeed in building a strong, engaged, and loyal customer base for Seri Wajah

Job Type: Full-time
Pay: From RM2,000.00 per month