Our client is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia.
About the Job
Our client's product team is at the heart of delivering exceptional user experiences across all our platforms. They are a dynamic, data-driven team that thrives on collaboration, innovation, and a relentless focus on quality. Their culture is rooted in a deep commitment to understanding our users and creating content and user journeys that resonate with them.
Join us, and you'll be part of a fast-paced, supportive environment where your ideas are valued, your growth is encouraged, and your contributions have a tangible impact on the financial lives of millions.
We don't just build products—we shape the future of personal finance in Asia. We are looking for a meticulous and detail-oriented Web Operations Executive to join our team.
This role involves executing content updates and ensuring the accuracy and quality of information across our digital platforms. You will work closely with the Product Manager and other team members, taking ownership of tasks assigned through platforms like Monday.com or JIRA, and ensuring seamless content delivery and updates.
What You’ll Do?
In this role your key responsibilities will include the following activities,
Content Updates:
● Execute content updates in the product catalog using Contentstack
● Manage and update content in various CMS platforms such as Hub Spot
● Create and update campaign-related content in email marketing tools such as Stripo and Mo Engage
● Ensure all updates are accurate, timely, and align with the brand's guidelines
Task Execution:
● Review briefs and tasks assigned via Monday.com, JIRA, or other project management tools
● Collaborate with the Product Manager and other stakeholders to clarify requirements and ensure that tasks are completed to the highest standard
● Manage links, images, and other assets in line with platform requirements
Quality Control:
● Monitor the platform regularly to ensure content accuracy and consistency
● Perform quality control checks on all content updates to identify and rectify errors, expired content, or dead links
● Work with the team to maintain a high standard of content across all platforms
Platform Monitoring:
● Regularly review the platform for content accuracy and operational efficiency
● Report any issues or discrepancies to the Product Manager and suggest improvements to streamline processes
Collaboration:
● Work closely with cross-functional teams, including marketing, product, and legal, to ensure content meets business objectives and regulatory requirements
● Participate in team meetings and contribute ideas to improve content operations and workflow efficiency
In this role, we are looking for someone with
● Experience: 1 year of experience in web operations, content management, social media management or a related field. Fresh grad with relevant internship experience are welcome to apply.
● Technical Skills:
○ Proficiency with content management systems (CMS) such as Hub Spot.
○ Familiarity with contentstack or other headless CMS platforms.
○ Experience with email marketing tools such as Stripo and Mo Engage.
○ Basic knowledge of project management tools like Monday.com or JIRA.
● Attention to Detail: High attention to detail with a commitment to accuracy and quality.
● Communication: Strong communication skills with the ability to work effectively with cross-functional teams.
● Problem-Solving: Proactive approach to identifying issues and suggesting solutions.
● Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment
The individual will be under a Work From Anywhere model from Malaysia
Job Type: Full-time
Pay: RM3,000.00 - RM3,400.00 per month
Application Question(s):

• Notice period / Availability:
• Expected salary:
• Current/ Last drawn salary:

Experience:

• Content operations/ management: 1 year (Required)

Language:

• Cantonese (Required)