Malaysia Job Openings

Polymorph Recruitment

Corporate Travel Manager / Relationship Manager in KL [GG303]

Kuala Lumpur

FULL TIME

September 2, 2024

Our client delivers world-leading corporate travel and events solutions to organizations across various sectors globally. Their clientele includes oil companies, major retailers, construction firms, technology giants, sports organizations, and financial institutions. They provide state-of-the-art booking systems, high-quality personal service, and excellent buying power.
Role Overview: The Group is seeking a dedicated Corporate Travel Manager/ Relationship Manager to join their Malaysia office. This role will be crucial in driving customer retention and expanding existing client business. As the primary point of contact, you will take over responsibilities from the Sales Managers.
Key Responsibilities:
  • Maintain and expand client relationships through regular communication and coordination with internal teams.
  • Renegotiate client contracts as needed to ensure client retention.
  • Manage the profitability of existing clients.
  • Oversee the implementation of new clients.
  • Conduct Management Information analysis and provide consultative insights to clients.
  • Build strong working relationships with Sales & Operations Managers and their teams.
  • Keep accurate records in Microsoft Dynamics.
  • Assist with credit control by ensuring clients adhere to contracted payment terms.
  • Provide monthly reports to the Head of Account Management on key achievements, activities, and focus areas.
  • Report to the Country Manager t with a dotted line to the Managing Director.
  • Perform any other tasks as delegated by management.
Requirements:
  • Bachelor’s degree preferred.
  • 5 years of experience in Customer Service and Account Management.
  • Well-presented, energetic, analytical, and customer-focused.
  • Essential experience in Travel Management Company (TMC) Account Management.
Remuneration Packages:
  • Basic Salary: RM 10,000 to RM 11,000 per month
  • Phone Allowance: MYR 100 per month
  • Benefits: Medical Coverage, EPF, SOCSO, EIS
  • Additional Benefits: Annual Leave, Bonus Scheme (TBA)
Working Days: Monday to Friday (5-day work week)
Working Hours: 9 am to 6 pm
Job Types: Full-time, Permanent
Pay: RM10,000.00 - RM11,000.00 per month
Benefits:
  • Opportunities for promotion
  • Professional development
Schedule:
  • Monday to Friday
Supplemental Pay:
  • Performance bonus
Experience:
  • Travel Management Company (TMC) Account Management.: 5 years (Required)
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