Job description

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Global Trade Solutions (GTS) is one of the largest trade services organizations in the world, offering a comprehensive range of working capital solutions for corporate supply chain as well as traditional trade solutions. It has been repeatedly recognized by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.
HSBC GTS serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers. The Country Head of GTS, Malaysia is responsible for proactively managing, leading and driving HSBC’s trade and receivable finance activities throughout the Malaysia for corporate & commercial clients to position HSBC as the top provider of such services in each of its chosen customer segments within the country. The role holder is expected to contribute to the development of the Group’s overall global GTS product strategy and implement the global strategic direction for the GTS business in the Malaysia with a view to achieving maximum profitability and growth.
We are now inviting qualified individuals to join this team in the role of Country Head of Global Trade Solutions (GTS), Malaysia
Role Purpose
Lead the GTS team which reports on an entity basis to the Head of Commercial Banking and functionally to the Co-Head of GTS Asia Pacific (ASP). The team consist of front-line staff as well as Middle Office staff covering GB and CMB Business lines, including supporting local and global initiatives and employee performance management. In terms of coverage, the role supports the HBMY, HBMS and LBU entities operating in Malaysia.
Responsibilities

• Drive and deliver revenue and PBT growth, achieve AOP targets and maximise the financial contribution, Ro RWA and Economic Profit (in line with entity specific targets where relevant) of the Trade & RF business in the Malaysia
• Drive the delivery of a comprehensive and competitive suite of trade & RF solutions, delivered through a range of delivery channels by executing a commercially focused product management strategy, which aligns with the propositional requirements of the Customer Groups
• Lead the development and execution of a high-quality client-centric service culture that delivers superior post-sales support to GB&M and CMB clients across the range of trade & RF products in Malaysia.
• Position HSBC as the top provider of trade & RF services in Malaysia by developing an appropriate marketing strategy to ensure that HSBC is ranked number one in all significant trade product providers’ surveys across the country.
• Lead the creation of appropriate operating budgets for the country and track performance of country trade & RF teams against MTOs, ROPs and Performance Scorecards and ensure strategic alignment with Global and Country imperatives
• Take responsibility for running a globally & locally compliant trade & RF business which meets changing regulatory requirements and ensures reputational risk impact is mitigated / minimised for the trade & RF business
• Optimise the use of trade & RF resources across the country, by developing and monitoring appropriate MI to manage the use of resources including people, premises and systems.
• Strive for class-leading customer experience by cultivating a consistent selling and relationship management culture.
• Establish metrics and ensure effective tracking of HSBC’s competitor offerings and performance v HSBC.
• Deepen customer relationships through championing business co-operation with key stakeholders including Global Banking & Markets, CMB, Trade & RF, Private Banking, RBWM and ensure strong networks with key external stakeholders such as regulatory bodies, IT vendors etc.
• Drive a high-performance culture through effective people management activities and drive-up employee engagement by taking action against agreed priorities in identified action plans
• Encourage cross-country and cross-business teamwork by sharing best practices
• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
• Implement the Group compliance policy locally by containing compliance risk in liaison with the Group Compliance Officer, Area Compliance Officer, and Local Compliance Officers, ensuring adequate compliance resources and training.
• The role holder will implement the Group Compliance policy locally and adhere to all relevant processes / procedures in respect of new business initiatives. S/he will need to effectively understand and manage key operational risks, adhere to legal, Shariah & regulatory compliance/ guidance and all applicable HSBC standards and address any external/internal and regulatory issues in a timely and effective manner.

Requirements

• A tertiary qualification in a relevant discipline
• Broad commercial banking and relationship management experience (min. 15 yrs experience) including an in-depth knowledge of the Trade business on a global basis.
• Highly developed management skills, with experience in team building and managing a wide range of projects.
• Ability to lead and motivate other managers and staff, employing appropriate management styles.
• Highly developed communication and influencing skills set.
• Experience of managing resources to achieve objectives using appropriate communication delegation and planning skills.
• Ability to use strong judgmental skills to identify and resolve problems whilst maintaining budgets, time scales and quality of output.
• A sound knowledge of all aspects of the CMB and GB business.
• An ability to appreciate the application of technology in relation to operations

Opening up a world of opportunity.
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Issued by HSBC Bank Malaysia Berhad