What you will do:

• Handling inbound calls on customer inquiries, requests, and complaints about car park services.
• Assist customers in resolving issues related to parking access, payments, and ticketing.
• Do troubleshooting and assist customers with any issue at the car park via phone call.
• Collaborate and communicate with car park staff to ensure operations run smoothly.
• Work in a team to achieve the KPI elements and SLA.
• Collect and record customer feedback and complaints for follow-up.
• Utilize call center software and tools to assist customers efficiently.
• Maintain accurate records of customer interactions and transactions.

What you will need to succeed:

• Malaysian citizen with Diploma and above in any discipline
• 6 Months experience in customer service role will be an advantage
• Fresh graduates are encouraged to apply
• Willing to work for 6 days a week
• Willing to work on rotational shifts including night shift (allowance will be provided)
• Possess good level in English, Bahasa Malaysia and/or local dialects.
• Flexible with arranged shifts based on operation needs.

What we offer in return:

• Contractual basis with opportunity to become permanent (based on performance)
• Performance incentives (KPI based)
• Well planned career advancement
• Employee well-being activity
• Annual leave
• Panel Clinic
• Insurance Coverage
• EPF, Socso and EIS

Job Type: Full-time
Pay: RM2,500.00 - RM2,800.00 per month
Benefits:

• Dental insurance
• Health insurance
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Rotational shift

Application Question(s):

• What is your expected salary range?
• Do you have experience and interested to work for 6 days a week in rotational shift?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa Malaysia (Preferred)

Expected Start Date: 09/16/2024