Salary: RM3000 – RM4500
Working days: Monday – Sunday (5 days working, 2 days off – rotate)
Working hours: Monday – Saturday – 8:30a.m – 6p.m
Sunday – 10a.m – 5p.m
Job Responsibilities:-

• Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness/
• Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments.
• Perform selective eye test.
• Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.
• Conduct various eye tests and provide timely follow-up reminders for pending patient cases.
• Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups.
• Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs.
• Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC.
• Surgery Coordinator Assistant.
• OT Assistant.
• Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor).
• Special projects.
• Other role specific or person specific job assignments.

Requirement:

• SPM, Diploma and Degree holder.
• Minimum 6 months experience of face to face customer service.
• Well groomed as per company policy.
• Fast learner.
• Able to travel in any mode of transportation.

Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,500.00 per month
Schedule:

• Day shift
• Rotational shift

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Mandarin (Preferred)