CUSTOMER EXPERIENCE EXECUTIVE (Trading & IT Industry)
Job Responsibility
· Acting as a first point of contact: dealing with correspondence and phone calls.
· To ensure the day-to-day operations of IT Service Helpdesk & Customer Services.
· To provide customer service to brokers, service information, resolving problems, attend to enquiries.
· Routinely examine, monitor for defects / downtimes.
· Coordinate with other departments for resolving customer’s complaints and fulfilling their requests.
· Required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.
· Understanding of the trading and IT industry, including knowledge of financial and trading market
· Proficiency in relevant software and platforms used in trading and IT, such as trading platforms, data analysis tools, CRM systems, and customer support software is required.
· Strong communication skills, both verbal and written, to effectively interact with customers and colleagues.
· Ability to empathize with customers' needs and provide solutions that meet their requirements.
· Problem-solving skills to address customer issues efficiently and effectively.
Job Requirements
· Diploma/Degree in Information Technology or in a relevant field such as computer science, information technology, business administration, or finance
· At least 2 years’ experience in Trading & IT Industry
· Previous experience in customer service, technical support, or a related field is often preferred, especially in roles requiring direct interaction with customers.
· Able to multi-task efficiently and able to remain calm under stress.
· Good communication and customer service skills and the ability to work in a collaborative team.
· Knowledge in securities and trading or financial preferred.
· Ability to multitask and prioritize tasks to ensure timely resolution of customer inquiries and issues.
· Proficient in English, ability to speak in Bahasa Malaysia and Chinese would be beneficial
Job Type: Full-time
Pay: From RM3,000.00 per month
Schedule:

• Monday to Friday