Malaysia Job Openings
growthfn
Customer Service - Airline Booking - Spanish Speakers
Kuala Lumpur
FULL TIME
September 6, 2024
Salary: RM 8,000 + RM 400 KPI
Shift: 24/7 Rotational (5 days on, 2 days off)
Start Date: October 21, 2024
Open Positions: 4
Requirements:
- Bachelor’s degree
- Minimum 1 year of customer service experience in the airline or booking industry (required)
As part of the Reservation and Ticketing team, you will handle customer, travel agent, and passenger inquiries. Approximately 90% of your tasks will involve inbound inquiries, with the remaining 10% focused on back-office work. You will communicate via phone, email, and chat to resolve inquiries efficiently.
Key Duties Include:
- Respond to inbound calls, emails, and chats promptly.
- Understand customer needs, clarify issues, and offer solutions or alternatives.
- Build strong customer relationships by going the extra mile.
- Safeguard customer privacy and protect personal information.
- Meet both individual and team performance targets.
- Handle a range of inquiries, from simple to complex, within the designated time frame.
- The company will cover paperwork and relocation expenses.
Pay: RM5,000.00 - RM7,000.00 per month
Supplemental Pay:
- 13th month salary
- Bachelor's (Preferred)
- Spanish (Preferred)
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