Malaysia Job Openings

GrowthFn

Chat Support

Kuala Lumpur

FULL TIME

September 1, 2024

Vacancy: - Chat Support – Mandarin Speaker
Location: Kuala Lumpur, Malaysia
✅ Total Salary: RM4,600
✅ Working Hour: 24*7 Rotational
✅ Work on site
✅ Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 3 yrs exp
✅ Joining Date :September 2024
✅ Job Summary:
* Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
* Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
* Manage customer escalations and ensure that these are answered, tracked, and escalated as required
* Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
* Ensure all SLAs are met accordingly
* Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
* Provide a high level of professionalism and competent customer service
* Able to communicate effectively with customers in a friendly and polite manner following the processes
* Able to read, write, and speak fluently
Job Type: Full-time
Pay: RM4,600.00 per month
Education:

STM/STPM (Required)

Experience:

Chat support: 2 years (Required)

Language:

Mandarin (Required)

Application Deadline: 09/30/2024

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