Malaysia Job Openings
Transcosmos Malaysia Sdn Bhd
Live chat Agent (Night Shift)-18 September Intake
Kuala Lumpur
FULL TIME
September 5, 2024
- Excellent command of English in both verbal and written communication.
- Technical skills and computer knowledge with hands-on mentality.
- Excellent soft skills, verbal and written communication skills .
- Excellent listening skills.
- Ability to de-escalate calls in an effective manner.
- Ability to assess the customer and adjust communication style accordingly.
- Excellent interpersonal skill with ability to positively influence others.
- Strong problem solving skill/ ability to empathize with customers.
- Ability to effective multi task during and after calls and follow through in a timely manner Strong attention to detail.
- Ability to work in a high stress environment, managing stress in a professional manner and without disruption to the operation, employee or customers.
- Ability to adapt to change of environment.
OVERVIEW:
Support and manage buyer/seller enquiries and escalations in a proper manner. We need an individual who is strong in decision making and has soft skills and competencies to manage our customers.
JOB SCOPE:
- Delivering excellent customer service to customers via live chat, email and outbound call.
- Assist and resolve customers' inquiries with general concerns related to online shopping platform & e-commerce platform.
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA
- Consistently meeting individual and team KPIS and goals.
Job Type: Permanent
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Parental leave
- What is your current salary??
- What is your expected salary?
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