Malaysia Job Openings
Transcosmos Malaysia Sdn Bhd
Customer Service Executive
Kuala Lumpur
FULL TIME
October 18, 2024
To respond promptly to customer inquiries via omnichannel, providing accurate information and assistance regarding Home Appliance and gadgets.
* To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
* To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
* To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
* To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
* Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of company.
REQUIREMENTS
- Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree
- Have basic technical knowledge and expertise.
- Have at least 1 years of experience in customer service call center.
- Have excellent verbal and written communication in English and Malay.
- Able to achieve a typing speed of 40 wpm/95% accuracy or above.
Pay: RM2,400.00 - RM3,100.00 per month
Schedule:
- Rotational shift
- Diploma/Advanced Diploma (Preferred)
- Customer Care Specialist: 1 year (Preferred)
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