Malaysia Job Openings

TGV Cinemas Sdn Bhd

CUSTOMER RELATIONS OFFICER ( CINEMA CREW ) - AEON MALL TAIPING

Taiping

PART TIME

October 9, 2024

Role Summary
Responsible for delivering and maintaining a high level of customer service at ticket box and concession as well as other touch point .
Role requirements
Languages Required :
  • English & Bahasa Malaysia
Working Hours : ( Shift/operational )
  • Rotating shift
Qualifications , Knowledge And Skill Requirements :
  • Minimum Qualification & Field of Study :
  • Minimum SPM with good command of Bahasa Malaysia and English
  • Past experience relevant to our company requirement also considerable.
Minimum Year(s) of Work Experience and preferred field of Work/Industry :
  • Knowledgeable and experience in retail , F&B and servicing line is an added advantage.
Skills And Competencies :
  • Computer literate is added advantage
Personal Attributes :
  • Friendly , active , fun and outgoing
  • Pleasant personality with good interpersonal skills and able to liaise with people from all levels
  • Team spirited , responsible and with positive work attitude
  • Able to work shifts , weekends , midnights and public holidays .
Principal Accountabilities :
- Customer Service -
  • Welcomes and connects with every customer.
  • Offers customer demonstrations and samples to create an opportunity for the customers to interact with the product.
  • Responds to customer needs and says thank you to every customer
  • Demonstrates the good behavior by taking care of customer needs.
- Cash Handling-
  • Follows cash handling procedures and cash register policies.
  • Maintain and ensure smooth operation of sales at the ticketing box and candy bar
- Sales -
  • Upselling and suggestive selling
  • Responsible for customer needs and appropriately suggests products to enhance service and meet sales goals.
- SOP Compliance -
  • To ensure SOP compliance at all the touch points
Job Type: Part-time
Pay: RM8.00 per hour
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