Malaysia Job Openings

Transcosmos Malaysia Sdn Bhd

Customer Service Associate - Mandarin Speaker (Technical)

Kuala Lumpur

FULL TIME

October 23, 2024

Job Detail
Project: Electronic Appliances and gadgets
Shift time: 9am to 6pm, Monday to Friday
Location: Sunway Visio Tower, Cheras
Salary: RM 4000- RM 4200
Whom are we looking for?
  • Excellent command of English and Mandarin in both verbal and written communication.
  • Technical skills and computer knowledge with hands-on mentality.
  • Excellent soft skills, verbal and written communication skills .
  • Excellent listening skills.
  • Ability to de-escalate calls in an effective manner.
  • Ability to assess the customer and adjust communication style accordingly.
  • Excellent interpersonal skill with ability to positively influence others.
  • Strong problem solving skill/ ability to empathize with customers.
  • Ability to effective multi task during and after calls and follow through in a timely manner.
  • Strong attention to detail.
  • Ability to work in a high stress environment, managing stress in a professional manner and without disruption to the operation, employee or customers.
  • Ability to adapt to change of environment.
What will be your job responsibilities?
OVERVIEW:
Support and manage buyer/seller enquiries and escalations in a proper manner. We need an individual who is strong in decision making and has soft skills and competencies to manage our customers.
JOB SCOPE:
  • Delivering excellent customer service to customers via live chat, and call inquiries
Taking ownership to solve challenges faced by customers and clients' partners.
  • Assist and resolve customers' inquiries with general concerns related to related to home appliances and mobile devices.
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA
  • Consistently meeting individual and team KPIS and goals.
Maintaining high degree of integrity and confidentiality – keeping customers’ information confidential at all times.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM4,200.00 per month
Benefits:
  • Dental insurance
  • Health insurance
  • Parental leave
Ability to commute/relocate:
  • Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
  • What is your current salary??
  • What is your expected salary?
Language:
  • Thai (Required)
Expected Start Date: 12/16/2024
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