Malaysia Job Openings
GrowthFn Sdn Bhd
Chat Support Agent - Mandarin Speaker (On-site)
Kuala Lumpur
FULL TIME
September 2, 2024
✅Location: Kuala Lumpur, Malaysia
✅ Salary: Basic: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance
✅ Language: Mandarin + English
✅ Working Hour: 24*7 Rotational
✅ Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 2 yrs exp
✅ Joining Date : September 2024
✅ Headcount: 10
✅ Job Summary:
- Understand customer enquiries and respond via applicable channels: email, and 90% chat (10% PHONE CALLS)
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
Pay: RM4,600.00 per month
Application Question(s):
- What nationality are you?
- Kindly provide your Facebook URL/link?
- Rotational shift which include night, are you okay with it?
- Can you speak, write and read Mandarin?
- Work on site, are you okay with it?
- The salary is fixed not negotiable, the max total is RM 4,600, are you okay with it?
- The role is urgent, August joining date and September Joining date, How soon can you join?
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