Malaysia Job Openings
Mindpec Solutions
Chat Support Korean Speaker
Kuala Lumpur
FULL TIME
September 2, 2024
Job Expectations:
- Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
- Bachelor's Degree in any discipline with 0 - 1 year customer service experience
- Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region
- Excellent Customer Service Skills.
Place: KL Sentral, Malaysia
Relocation Support - 1 way flight ticket, 14days accomodation, VISA fee
Job Type: Full-time
Pay: RM9,800.00 per month
Language:
- Korean (Required)
- English (Required)
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