[6 Months Contract] Chat/Email Airline Customer Service Executive - 24/7 Rotational Shift

Malaysia Job Openings

IGT Malaysia

Subang Jaya

FULL TIME

September 2, 2024

Responsibilities

Handling pre-online, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation through emails and live chat.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
To exceed customers' expectations in terms of customer service & accurate information.

Requirements:

Candidate must possess at least an SPM or equivalent level
Required languages: English (B2 written)
Fesh graduates who are interested to start their career in customer service are welcomed to apply.
Applicants must be willing to work on 24/7 rotational shift and night shift.
Each Shift consists of 9 working hours included 1-hour break-time

Perks we offer:

Competitive salary package
Attractive annual Leaves
EPF, SOCSO provided
Transportation allowance
Employee corporate deals and discount
Career development and growth
Convenient Workplace (connected to LRT/KTM Subang Jaya)
Full training program is provided
Opportunities for contract renewal/converted to permanent role

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Job Type: Full-time
Pay: RM2,500.00 - RM3,200.00 per month
Benefits:

Opportunities for promotion
Professional development

Schedule:

Afternoon shift
Day shift
Early shift
Evening shift
Night shift
Rotational shift
Weekend jobs

Supplemental Pay:

Attendance bonus
Overtime pay
Performance bonus

Application Question(s):

What is your expected basic salary?
Are you able to work on 24/7 rotational shift?
When would you be available to start your new role?

We regret to inform you that this job opportunity is no longer available as it has expired

New Job Alerts

Watson's Personal Care Stores Sdn Bhd

Supervisor @WATSONS QUILL MALL

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description

TWO95 International, Inc

Language Interpreter -Thai Speakers-(Remote)

Kuala Lumpur

November 10, 2024

View Job Description

Govean malaysia

Pembantu Penyelia (Kemasukkan Segera)

Seremban

FULL TIME

November 10, 2024

View Job Description

Toll Group

Toll Internship Program

Bayan Lepas

FULL TIME

November 10, 2024

View Job Description

NCSB RISK AGENCY

INSURANCE ADMIN ASSISTANT

Kajang

FULL TIME

November 10, 2024

View Job Description

Looking for similar job?

Khind Malaysia

Service, Admin Executive (6 Months Contract)

Shah Alam

FULL TIME

September 2, 2024

View Job Description

Club Twenty-One Retail Malaysia

Lorry Driver (3 months contract)

Kuala Lumpur

CONTRACT

September 6, 2024

View Job Description

TCIE

SALES ADMIN (TEMPORARY - 6 MONTHS)

Batu Caves

September 2, 2024

View Job Description

SF GLOBAL EXPRESS (M) SDN BHD

Customer Experiences Executive (12 months contract-renewable/convert to permanent)

Subang Jaya

September 6, 2024

View Job Description

HOE Pharmaceuticals Sdn Bhd

Contract Technical Machine Operator (6 Months)

September 2, 2024

View Job Description

HOE Pharmaceuticals Sdn Bhd

Contract Engineering Technician (6 Months)

September 1, 2024

View Job Description

See What’s New: IGT Malaysia Job Opportunities

IGT Malaysia

Airline Customer Support - 24/7 Rotational Shift (Nov Intake)

Subang Jaya

FULL TIME

October 21, 2024

View Job Description

IGT Malaysia

Customer service Executive - Korean Speaker

Petaling Jaya

Kajang

FULL TIME

November 10, 2024

View Job Description