Malaysia Job Openings

GrowthFn Sdn Bhd

Native Spanish - Customer Service

Cyberjaya

FULL TIME

September 5, 2024

Position: Native Spanish - Customer Service
✅ Location: Cyberjaya, Malaysia.
✅ Salary: RM 8,000 + RM 400 KPI
✅ Shift: 24*7 - Rotational (5 days working, 2 days off)
✅ Education: Bachelor Degree
✅ Joining Date: 21st October , 2024
✅ Headcount: 4
✅ Min Requirement: 1 year Customer Service experience in Airline/Booking is a Must
✅ Primary Job Functions:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
✅ Primary Job Functions:
1. Answer incoming calls including email and chat in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep the customer’s privacy and protect customer information
5. Meet personal/team qualitative and quantitative targets
6. Handle simple to difficult inquiries in a given span of time .
NOTE: The paperwork and relocation expenses will be handled by the company
Job Types: Full-time, Permanent
Pay: RM8,000.00 per month
Application Question(s):

What nationality are you?
The job is on-site, Are you willing to relocate to Malaysia?
Can you speak, read and write Spanish language?
HR Nuwa will contact you via Whats App or Viber to schedule your interview, Kindly provide your Whats App or viber number with country code?
How many years of Customer Service experience in Airline Booking?
Do you have experience in Airline Booking (YES/NO)?
How many years of experience in a BPO company, Mention the BPO Company you work with?
Passport Validity Period?

Visa Status (If you are already in Malaysia what type of Visa, are you only?

The salary is fixed, the max salary is RM 8,000 +RM 400 KPI, are you okay with it?
The joining date is 21st October , 2024, can you join?

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