Position: Native Spanish - Customer Service
✅ Location: Cyberjaya, Malaysia.
✅ Salary: RM 8,000 + RM 400 KPI
✅ Shift: 24*7 - Rotational (5 days working, 2 days off)
✅ Education: Bachelor Degree
✅ Joining Date: 21st October , 2024
✅ Headcount: 4
✅ Min Requirement: 1 year Customer Service experience in Airline/Booking is a Must
✅ Primary Job Functions:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
✅ Primary Job Functions:
1. Answer incoming calls including email and chat in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep the customer’s privacy and protect customer information
5. Meet personal/team qualitative and quantitative targets
6. Handle simple to difficult inquiries in a given span of time .
NOTE: The paperwork and relocation expenses will be handled by the company
Job Types: Full-time, Permanent
Pay: RM8,000.00 per month
Application Question(s):

• What nationality are you?
• The job is on-site, Are you willing to relocate to Malaysia?
• Can you speak, read and write Spanish language?
• HR Nuwa will contact you via Whats App or Viber to schedule your interview, Kindly provide your Whats App or viber number with country code?
• How many years of Customer Service experience in Airline Booking?
• Do you have experience in Airline Booking (YES/NO)?
• How many years of experience in a BPO company, Mention the BPO Company you work with?
• Passport Validity Period?

Visa Status (If you are already in Malaysia what type of Visa, are you only?

• The salary is fixed, the max salary is RM 8,000 +RM 400 KPI, are you okay with it?
• The joining date is 21st October , 2024, can you join?