Position: Native Korean - Quality Analyst
✅Reports to Quality Assurance Manager
✅Language: Korean +English( Native)
✅Start date: September 2024
✅Location: Penang
✅Budget: 11,000RM to 12,000RM plus 600RM housing allowance
✅Shift Schedule: 24*7 shift
✅Headcount: 1
✅Note : Native korean with at least 1year QA experience.
✅Responsibilities
* Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
* Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
* Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
* Package, deliver, and at times present key findings and briefings.
* Conduct evaluations to identify areas of improvement.
* Monitor, analyze & audit trainees’ performance and call out any unusual trends.
* Identify training needs by working with operations team and QA.
✅Requirements
* Degree in discipline or equivalent diploma
* Minimum 1 year of Quality Analyst experience.
* Fast learner who requires minimal supervision.
* Experience in preparing and presenting written project status reports and executive briefings.
* Phenomenal communication, presentation, and public speaking skills.
* Organizational and time management abilities.
* Critical thinking, analytical and decision-making abilities.
* People management.
Job Types: Full-time, Permanent
Pay: RM11,000.00 - RM12,000.00 per month
Application Question(s):

• What nationality are you?
• The job is on-site, Are you willing to relocate to Malaysia?
• How many years of Quality Assurance experience?
• The joining date is in September 2024, can you join?
• HR Nuwa will contact you via Whats App or Viber to schedule your interview, Kindly provide your Whats App or viber number with country code?
• Availability for Interview, kindly mention 2 timing(Malaysia time) and day, HR will pick one?
• Passport Validity Period ?

&
Visa Status (If you are already in Malaysia Visa status)?

• The salary is fixed, the max salary is RM 12,000 + RM 600 housing allowance, are you okay with it?