Malaysia Job Openings
AIREGARD (MALAYSIA)
Customer Service Assistant (Kajang/Bangi/Cheras)
Kajang
FULL TIME
September 1, 2024
1. Assist on incoming calls / email / CRM system enquiries.
2. Help in arranging request the spare parts for installation, service or repairing.
3. Arrange schedule for installation and service for site technician / installer.
4. Help indoor technician to prepare document on service set repair and contact customer accordingly.
5. Help maintaining the cleanliness at counter area, showroom area and service area.
6. General documentation – sales order, filing, service report book.
7. Email / issue sales order to Finance Department and follow up for delivery order / invoice issuance.
8. Update service schedule timetable timely.
9. Assist on warranty registration, renewal for servicing, update new leads in system.
10. Assist on courier documents to customers.
11. Assist and manage the day-to-day receptionist work.
12. Assist in indoor plant maintenance arrangement.
13. Extract and compile files, prepare quotation for HVLS and ventilation service.
14. Any other duties assigned by the management from time to time.
Requirements:
- Required skills: Computer literature, good communication skills-English and interpersonal skills.
- Details oriented.
- Experience in customer service roles (1-2 years) is desirable but not essential, fresh graduates are also encouraged to apply
- Experience in MS Office 365 / Zendesk / Hubspot would be added advantage.
- Office is based in Budiman Business Park, Bandar Sungai Long.
Pay: RM2,000.00 - RM3,500.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Monday to Friday
- Where do you staying now?
- Your current salary is ?
- Diploma/Advanced Diploma (Preferred)
- After sales customer service: 1 year (Preferred)
- Customer support: 1 year (Preferred)
- English (Preferred)
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