Job Descriptions:

• Assures quality of service to all clients supported by the Contact Centre
• Developing agents through continuous coaching and feedback, focusing on behaviours and skills
• Assist contact centre manager to achieve company objectives
• Handle all customers inquiries and complaints
• Providing support to customers and internal department
• Ensure all customers’ concerns are properly addressed
• Maintain good customer contacts and relationships
• Other duties as assigned by superior from time to time

Job Requirements:

• Minimum SPM
• Willing to work on rotation and shift basis
• Good communication skills
• Good Teamwork

Working Location: Technology Park Malaysia, Bukit Jalil.
Job Type: Full-time
Pay: From RM2,000.00 per month
Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Parental leave

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay

Experience:

• Customer service: 1 year (Preferred)

Language:

• Bahasa Malaysia (Preferred)
• English (Preferred)