Malaysia Job Openings
Brandt International Sdn Bhd
Customer Service Executive - Ampang (September intake)
Ampang
FULL TIME
September 2, 2024
- Full Time position (1 year contract)
- Fix Attendance Allowance : RM200
- Working Location : Ampang Jaya, Jalan Kolam Air Lama. (Near Ampang Puteri Hospital / Behind Ampang Point)
- Working Hours: Rotation Shifts , Monday – Sunday (5 working days & 2 rotational off days)
- Working Hours: (8.00am - 5.00pm, 8.30am - 5.30pm, 9.00 am - 6.00pm, 10.00 am - 7.00pm, 11.00am - 8.00pm, 12.00 pm- 9.00 pm)
- To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, provide first excellent contact resolution, and perform outbound calls when necessary.
- Providing complete information about the product to the customer.
- Solving all product or service-related issues of the customers.
- Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly
- Providing the best possible solution to the queries of the customers
- Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
- Ability to read, write and converse fluently in English and Bahasa Malaysia.
- Able to work rotational shifts including night shift (if and when required), weekends, and public holidays.
- Possess outstanding customer service skills, customer-focused, with a desire to resolve each customer's issue.
- Strong interpersonal skills and ability to manage difficult customer situations
Pay: RM2,000.00 - RM2,400.00 per month
Benefits:
- Opportunities for promotion
- Professional development
- what is your expected salary?
- Are you available to start work on 23 September 2024?
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