Malaysia Job Openings
OCBC Bank
Customer Service Executive (Contact Centre)
Kuala Lumpur
FULL TIME
September 19, 2024
Services
- To attend to inbound calls enquiries over various range consumer financial products and services
- To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
- To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette
- To achieve first call resolution where possible and follow up with customers on unresolved issues.
- To perform after call duties and quality assurance in accordance to the set procedures with zero defect
- To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements
- To introduce and create customer awareness on self-service/automated banking channels
- To cross-sell bank products and services when appropriate
- To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank
- Degree Holders – related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders – minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
- Possess customer centric / strong customer service mindset
- Committed and a good team player with willingness to step into a leadership role
- Independent and resourceful with the ability to thrive under pressure
- Meticulous, well organized and has the ability to solve problems
- Able to multitask and manage time effectively
- Willing to work on shift rotations (24/7) which includes Public Holidays
Job: Customer Service Executive
Organization: MAL E2P - Contact Centre - Hub (DH)
Schedule: Permanent
Job Posting: 19-Sep-2024, 8:48:35 PM
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