Company Overview:
We represent one of Malaysia's leading, modern, and innovative network infrastructure telecommunication companies. We are currently seeking dynamic and motivated individuals to join our team.
Key Responsibilities:

• Efficiently manage incoming calls and customer inquiries.
• Address and resolve customer complaints in a timely manner.
• Collaborate closely with team members and leaders to achieve high-quality results and enhanced productivity.
• Ensure swift escalation of priority requests and feedback for effective resolution.
• Actively participate in ad hoc projects as needed.
• Demonstrate upselling and cross-selling skills, offering alternate solutions and suggestions.
• Perform any other duties as assigned by the team leader.

Job Requirements:

• Minimum SPM Certificate qualification.
• Preference given to candidates with prior call handling experience.
• Fresh graduates are encouraged to apply.
• Willingness to work flexible, rotational shifts, including weekends.
• Relocation to Berjaya Times Square required.

Additional Benefits:

• Competitive Basic Salary: Up to RM2,150
• Shift Allowance provided (up to RM10 per day).
• EPF & Socso coverage.
• Performance Incentives.
• Overtime Allowance.
• Medical Benefits (outpatient and Hospitalisation -GH)

Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,150.00 - RM2,500.00 per month
Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• STM/STPM (Preferred)