Malaysia Job Openings
UNO Hiring
Customer Service Lead
Petaling Jaya
FULL TIME
September 17, 2024
- Managing customer service team who normally at front desks/ receptionist.
- Enquiry Handling: Respond promptly and empathetically to customer inquiries via social media, email, and phone. Your dedication to satisfying their curiosity will nurture a sense of trust and loyalty.
- Customer Follow-up: Engage in proactive follow-ups to ensure our customers' satisfaction and address any post-treatment concerns with compassion and attentiveness.
- Appointment Management: Collaborate with our team to schedule appointments, ensuring that our customers' preferences are respected and accommodated to the best of our ability.
- Product Knowledge: Stay up-to-date with our services, treatments, and promotional offers, enabling you to provide customers with accurate and comprehensive information.
- Emotional Support: Your kindness and understanding will provide emotional support to customers, especially during moments of vulnerability or hesitation.
- Conflict Resolution: In the rare instance of a customer concern or complaint, approach each situation with empathy and professionalism, striving for a resolution that leaves them feeling valued and heard.
- Patient Intake and Registration: Collecting and entering patient information accurately into the clinic's system, ensuring all necessary forms and documentation are completed and organized.
- Patient Care and Support: Assisting patients during their visit, providing them with a warm and welcoming environment, addressing their concerns, and ensuring their needs are met throughout their experience at the clinic.
- Ensure systems are in place to monitor compliance with CQC standards.
- Able to provide “on call” support to teams as required by the Company.
- Ensure proper documentation and recording of our operations.
- Ensure availability to take calls and answer customer inquiry from 10.00am to 10.00pm daily.
- Manage large amounts of incoming calls and message inquiry effectively.
- Be available to respond to customer inquiries during public holidays and off days as per company policy.
- Candidate to possess at least Bachelor or Diploma in related field.
- At least 3 years of related working experience in customer service field / industry.
- Able to lead a team of customer service executives.
- Ability to perform well in a fast-paced environment
- Detailed-oriented, responsible and proactive
- Excellent analytical and multitasking skills.
- Ability to work independently while collaborating in a fast-paced agile team
- Ability to speak Mandarin and English fluently in order to communicate with global colleagues and stakeholders
Pay: RM4,000.00 - RM5,000.00 per month
Experience:
- Customer service: 3 years (Required)
- Mandarin (Required)
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