Malaysia Job Openings
Manpower Staffing Services (Malaysia) Sdn. Bhd
Customer Service - Native Korean (한국어 원어민)
Kuala Lumpur
FULL TIME
September 20, 2024
Job Expectations:
- Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
- Bachelor's Degree in any discipline with 0 - 1 year customer service experience
- Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region
- Excellent Customer Service Skills.
Contract length: 24 months
Pay: RM9,000.00 - RM10,000.00 per month
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
- Are you okay to work on rotational shift?
- Will you relocate to Malaysia for working?
- Bachelor's (Preferred)
- Korean (Preferred)
- English (Preferred)
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