Position: CUSTOMER SERVICE PROFESSIONAL
Work Location: Marang
Job summary
To attend/answer inbound calls from customers, identify their concern on products and services and assist them to solve the problems by providing the right solution.
Job Responsibility

• To handle all type of customers from various channel interactions (Voice & Email).
• Handle and follow up all inquiries that comes directly to contact center from end customer or transferred by HQ, with appropriate liaising between the customers.
• To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
• To answer queries on the product where the required information is easily accessible in the system and to escalate any more complex enquiries or requests to the relevant teams.
• To act as the first line of contact for customer complaints and issues, handling as many as possible with first call resolution or escalating when appropriate.

Requirement

• SPM (with 1 year experience) / Certificate / Diploma / Degree holders.
• Fresh graduates are strongly encouraged to apply. Training will be provided.
• No working experience required
• Willing and able to work on shift
• Able to start immediately
• Willing to work in Marang
• Age 19 years old - 40 years old.

Why you should join us:

• An opportunity to work in GLC environment
• Good way to start your career by working with vibrant and positive environment.
• Training will be provided.

Salary Package

• Attractive remuneration package (Good basic salary, allowances, performance bonus, etc)
• Overtime pay for extra hours of work
• Contribution to EPF/SOCSO/EIS
• Annual Leave
• Panel Clinic
• Insurance covers hospitalization

Job Types: Full-time, Contract
Basic Salary: RM1500.00 to RM 1800.00 per month
Benefits:

• Health insurance

Schedule:

• Day shift
• Night shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus

COVID-19 considerations:
Note: A complete 3 doses of Covid-19 Vaccination is a must to enter workplace.
Education:

• Minimum SPM/STPM. Diploma or Degree holders are encouraged to apply.

Language:

• English (Preferred)
• Bahasa Malaysia (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months
Pay: RM1,500.00 - RM1,800.00 per month
Benefits:

• Health insurance

Schedule:

• Day shift
• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay

Application Question(s):

• What is your current and expected salary?
• Will you consider a 12-months contract position with an option to renew based on performance?
• Are you willing to work in Marang?

Work Location: In person