Malaysia Job Openings
Accenture
Customer Success Management - Senior Analyst (Japanese)
Kuala Lumpur
FULL TIME
September 18, 2024
- Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities
- Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation
- Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed
- Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization
- Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts
- Engage with existing medium to large customers in onboarding or steady state, or transformational phases
- Work with end-users, operational, business, and financial decision makers to influence and drive consumption
- Minimum 4 years of technology sales, customer success, and/or account management experience
- Native Japanese level + business English proficiency as a language requirement.
- 1 year of experience building deep technical relationships with IT execs in large or highly strategic accounts
Preferred Qualifications:
- Strong passion for customer transformation via AI
- 2 years of experience with Microsoft cloud solutions
- Has obtained the following certifications: MS900
- Customer success and/or account management experience with emphasis on technical pre and post sales architecture consulting
- Strong problem-solving and troubleshooting capabilities
- Familiarity with CRM systems and tracking tools
- Customer-focused mindset with a commitment to providing exceptional service.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner.
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