Introduction
The primary focal point for IBM service delivery in support of the client's operational environment leads the service delivery team according to a defined scope of services for logo and MVS, statements of work, documents of understanding, and inter-company agreements. Performs service delivery Crisis Management, maintains an audit ready posture and meets all business control requirements.

Your Role and Responsibilities

• Assists in developing new client requirements and, is able to articulate business solutions for these requirements to the client and/or management. Ensures continuous and effective services are provided based on the contract terms and conditions.
• Identifies areas where continuous improvement can be applied and takes the initiative to develop and recommend modifications to processes and procedures. Implements client satisfaction programs to ensure services are on a continuous improvement plan to reduce cycle time, eliminate defects, and improve time to delivery.
• Works to obtain an understanding of competitive challenges and uses this information to decide when changes to the service delivery of the contract are required. Ensures service delivery client satisfaction objectives, contract cost targets and service level agreements are met and maintains a strong client partnership on C-Level.
• Maintains strong client partnership
• Leads service delivery team according to defined scope of services, statements of works, documents of understanding (DOU), and intercompany agreements (ICA)
• Provides leadership to service delivery team for delivery financial/cost management by ensuring resource commitments are met
• Demonstrates strong / effective knowledge and experience in providing operational support for the contract
• Assists in developing new customer requirements and manage customer requirements
• Ensures continuous and effective services
• Drives CSAT and implements customer satisfaction programs

Required Technical and Professional Expertise

• Have more than 20 years in IT in solution selling & client management.

Preferred Technical and Professional Expertise

• Strong track record in closing complex deals for logo & MVS.

About Business Unit IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.