Job Descriptions:

• Manage daily operations, ensuring the quality, standards and meeting the expectations of the customers.
• Handle complaints, settle disputes and resolve grievances and conflicts, or otherwise negotiate with others.
• Supervise staffing levels to ensure that guests service, operational needs and financial objectives are met.
• Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
• Utilize interpersonal and communication skills to lead, influence, and encourage other, advocate sound financial/business decision making, demonstrates honesty/integrity and lead by example.
• Provide services that are above and beyond for customers satisfaction and retention.
• Improve services by communicating and assisting individuals to understand guests needs, providing guidance, feedback and individual coaching when needed.
• Interact with guests to obtain feedback on product quality and service levels.
• Any other duties and responsibilities as assigned by the immediate superior as and when necessary.

Job Requirements:

• Minimum Certificate, Diploma or Degree in Hotel Management, Business Studies, Administration or equivalent.
• Minimum one (1) year experience in front office in hospitality and/or hotel industry.
• Good communication skills in Mandarin, Bahasa Malaysia and English.
• Excellent leadership skills and exceptional communication skills.
• A passion for delivering exceptional levels of guest service.

Job Types: Full-time, Permanent
Pay: Up to RM5,000.00 per month
Benefits:

• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay