Reports To

Role Purpose

Key Accountability

• Execute and monitor the safety and security policies and procedures that align with flight operations objectives.

• Implement environmentally friendly practices in support of the company's environmental policy and initiatives.

• Ensure and monitor that flights depart on time and take corrective actions to exceed the on-time performance target.

• Monitor and control the deployment of crew system-wide in response to flight schedule and roster changes for optimal crew utilization.

• Coordinate with the Operations Control Center on crew matters, qualifications, and on-time flight departure performance.

• Monitor and manage unexpected disruptions to flight schedules and crew rosters within 48 hours to optimize crew utilization.

• Monitor, manage and ensure the availability, check-in, and punctuality of flight and cabin crew within a 48-hour window.

• Monitor and lead in additional and canceled positioning bookings and crew hotel rooms to minimize unnecessary costs.

• Manage the deployment of operations staff for smooth crew roster management and operational continuity.

• Monitor and manage crew duty roster changes to ensure compliance with rules and regulatory requirements.

• Coordinate and collaborate with other business units during disruptions and crises.

• Prepare daily operational reports.

• Monitor the operation to ensure it complies with regulations, company policies, procedures, and standards.

• Review and investigate delays based on daily on-time performance reports.

• Accountable for controlling and managing operations emergencies and crises

• Involve in discussions related to system enhancements.

• Monitor and ensure system functionalities align with policies and procedures and prepare reports to the Management as required.

• Plan and coordinate ad-hoc hotel bookings and transportation for crew at the station.

• Plan and coordinate reservation bookings and ticket issuance for crew on positioning duty.

• Perform other assigned duties and responsibilities from the Flight Operations Manager, Operations Control and flight Dispatch.

Qualifications & Working Experience

• Diploma/Degree in any field (preferably in aviation) with 4 years of working experience in the airline industry.

• Special / Professional Certificate: Flight Dispatcher's License.

Areas of Experience

• Able to work independently, dynamic and resourceful.

• Detail oriented, with good organizational skills i.e. Time Management, Task Management.

• Good verbal and written communication skills.

• Good knowledge of MS Office 0365.

Personality Traits

• Strategic thinking.

• Problem-Solving skills.

• Communication skills.

• Conflict resolution.

• Negotiation skills.

• Continuous learning.