Executive - Personal Financial Services Telemarketing (Cards Retention)

If you are looking to excel and make a difference, take a closer look at us...

Functional (job responsibilities)

• Contact and resolicit to retain customers from cancelling their credit card based on offer matrix;
• Understand customer's needs, negotiate and convince customer on the pricing terms in order to prevent them from leaving the bank;
• Meeting all set productivity target on daily basis;
• Keeping abreast with competitive issues, products and the financial market;
• Active participation in providing feedback during discussions;
• Comply with the code of conduct and ethics;
• Fostering positive relationship with team members within team and department;
• To carry out any other duties as directed by the management.

Organizational (organizational responsibilities)

• Adhere to department process and procedures in complying to audit, regulatory, and compliance;
• Respect the HLB culture & take an active role in the communities;
• Participate and display team work in all aspect of work, projects and assignments, Group Management Programs etc. at all times.

Education/Qualification

• Degree Holder, preferably in marketing, mass communications, business and economics.

Experience

• 2 years banking experience, preferably in credit card department.

Special Skills

• Good analytical skill;
• Able to sell and negotiate through telemarketing.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Job ID JR0000017558