Malaysia Job Openings

PTW International ( Malaysia ) Sdn Bhd

Freelancer Player Support Executive (Chinese)

Kuala Lumpur

FULL TIME & CONTRACT

September 19, 2024

RESPONSIBILITIES
  • Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
  • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
  • Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalating real-time issues to client/supervisor.
  • Translate Mandarin to English and vice versa
  • Report and minutes writing in Mandarin and/or English
REQUIREMENTS
  • English (fluent), Mandarin (fluent, native)
  • Requires to work on weekends and public holidays with a fixed schedule.
  • Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates
  • Ability to deliver excellent customer service quality utilizing soft skills
  • Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
  • Ability to solve and analyze information accurately with appropriate speed and guidelines
  • Team player
  • Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience
  • At least N3 in Japanese language
Job Types: Full-time, Freelance
Pay: RM18.00 - RM20.00 per hour
Expected hours: 40 per week
Benefits:
  • Additional leave
  • Maternity leave
  • Opportunities for promotion
Schedule:
  • Rotational shift
Supplemental Pay:
  • Overtime pay
Ability to commute/relocate:
  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
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